HELP CENTER

1. Payment Methods

Which payment methods are accepted at Boardovia?

We aim to provide a secure and efficient checkout experience for all our customers. We currently accept the following payment methods:

• Credit and Debit Cards: We process transactions through major card networks, including Visa, Mastercard, and American Express.
• Digital Wallets: For a faster checkout, we support Apple Pay and Google Pay.

All transactions are processed through secure channels to ensure the integrity of your payment data.

2. Shipping and Delivery

What are your processing and shipping times?

Boardovia is dedicated to prompt order fulfillment.

• Order Processing: Orders are prepared for dispatch at our logistics facility within 1–2 business days.
• Transit Times: Following dispatch, delivery via our shipping partners—including DHL, FedEx, and UPS Priority—is estimated to take between 3–9 business days. Please note that transit times may vary depending on the destination and local customs processing.

How can I track my order?

We believe in transparency throughout the delivery process. To keep you informed, our system automatically sends shipping updates to the email address provided at the time of checkout. You will receive notifications at key stages, including when your order is processed, arrives at a logistics hub, and is out for local delivery.

What happens if my order is delayed?

Should a shipment exceed the estimated delivery timeframe, Boardovia proactively initiates an investigation with our logistics carriers to locate the parcel. Based on the findings of this investigation, we will determine the appropriate resolution, which may involve a full refund or the dispatch of a replacement shipment.

3. Returns and Refunds

What is your policy on returns (Right of Withdrawal)?

In compliance with European consumer protection regulations, customers possess a 14-day ‘Right of Withdrawal’. You may request a return of your order within 14 days of receiving your item, without providing a specific reason. To initiate this process, please contact our support team at wooden@boardovia.com.

What should I do if my item arrives damaged or defective?

Your satisfaction is a priority at Boardovia. If you receive an item that is damaged or contains defects, please notify our support team immediately at wooden@boardovia.com.

To expedite your request, we require photographic evidence clearly showing the condition of the item. Upon verification of the provided evidence, we will process your request—either by issuing a full refund or arranging a replacement shipment. For damaged or defective items, there is no requirement to return the physical product to us.

4. Contact Information

How can I reach Boardovia support?

For any inquiries regarding your order, shipping status, or product details, please contact us directly via email at:

Email: wooden@boardovia.com

We endeavour to respond to all inquiries as efficiently as possible.