PAYMENT PROTECTION POLICY

1. General Information

This policy governs the processing of financial transactions on www.boardovia.com. All operations under the brand boardovia are conducted in strict accordance with European commercial regulations. Please be advised that upon completing a transaction, the billing descriptor on your financial statement will appear as boardovia.

2. Payment Processing Infrastructure

All transactions on our website are processed through Stripe. Stripe acts exclusively as our designated payment processor to facilitate transactions; they are a service provider and do not operate in a formal partnership with our brand.

To maintain the integrity of our transaction environment, Stripe routinely conducts continuous risk assessments and monitors all systems for unusual transaction activity. You are not required to create, possess, or log in to a Stripe account to complete a purchase; all checkout procedures are finalised directly on our website.

3. Accepted Payment Methods

We accept the following payment methods at checkout:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Selected Electronic Wallets

4. Data Privacy and Consent

We are committed to protecting your personal and financial data in accordance with applicable European data protection regulations. We enforce a strict consent mechanism for website tracking: we will only deploy non-essential cookies after you have explicitly provided consent by clicking the “Accept” button on our Cookie Banner. Further operational details regarding data handling are documented in our primary Privacy Policy.

5. Transaction and Order Fulfilment

Upon the successful authorisation and completion of your payment, the dispatch and delivery of your goods will proceed. The exact timeframe and procedures for order dispatch are detailed separately in our Shipping Policy. Financial processing and order fulfilment operate as sequential procedures to ensure proper administrative control.

6. Contact and Administrative Support

For any enquiries regarding payment processing, billing descriptors, or transaction records, please contact our administrative team directly.

• Contact Email: wooden@boardovia.com
• Response Time: We aim to respond to all administrative enquiries within 24-48 hours.