REFUND & RETURNS

This policy governs all purchases made through www.boardovia.com. Boardovia adheres strictly to European consumer protection laws, ensuring a transparent and compliant process for our customers.

1. Right of Withdrawal

As a consumer based in the European Union, you hold the statutory right to withdraw from your purchase within 14 days without providing any reason. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by contacting our support team at wooden@boardovia.com.

2. Return Process and Address

Should you choose to exercise your 14-day right of withdrawal, the items must be returned to the following address:

[Address: Luton Rd, Fancott, Toddington, Dunstable LU5 6HT, UK]

Please note that customers are responsible for the shipping costs associated with returning items under the standard right of withdrawal.

3. Damaged or Flawed Items

We hold our wooden cutting boards to strict standards. However, if your item arrives flawed or damaged in transit, you are entitled to a resolution.

You must contact us at wooden@boardovia.com within 14 days of receiving your order and provide clear photographic evidence of the damage. Upon review of the provided photographs, Boardovia will arrange a full refund or dispatch a replacement. You are not required to return the physical damaged item to our facilities in order to receive this resolution.

4. Shipping Delays and Carrier Investigations

We operate with priority logistics services, including DHL, FedEx, and UPS. If your order exceeds the standard expected transit timeframe, please notify us.

Upon notification, Boardovia will initiate a formal investigation with the respective carrier. Depending on the factual outcome of this investigation, we will either issue a full refund or dispatch a replacement order to ensure you receive your items.

5. Refund Processing and Payment Methods

All approved refunds will be processed strictly to the original method of payment used at checkout. We accept and process refunds for the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Supported E-Wallets

Once a refund has been issued by Boardovia, please allow 1 to 3 business days for the funds to be processed and reflected in your account, depending on your card issuer or banking institution’s processing timeframes.