SHIPPING POLICY

This Shipping Policy outlines the procedures for the dispatch and delivery of products purchased from Boardovia.

1. Order Processing

Boardovia processes all orders within 1 to 2 business days. During this period, items are prepared for shipment. Please note that order processing and dispatch do not occur on weekends or public holidays.

2. Shipping Methods and Delivery

We utilize established courier services, including DHL, FedEx, and UPS, to facilitate the delivery of our products to customers across Europe.

• Estimated Transit Time: Following dispatch, the estimated delivery time is 3 to 9 business days.
• Logistics Handling: Our logistics partners provide ongoing updates throughout the delivery cycle.

3. Order Tracking

To ensure transparency, we provide automated tracking updates. Once a shipment moves through key logistical milestones—such as dispatch, transit, and local distribution—notifications are automatically sent to the email address provided at the time of checkout. These communications allow you to monitor the status of your delivery.

4. Delayed Deliveries

In the event that a shipment exceeds the estimated transit timeframe, Boardovia will initiate a formal investigation with the relevant carrier.

• Investigation: We work with our logistics partners to locate the package and determine the cause of the delay.
• Resolution: Upon the conclusion of the carrier investigation, Boardovia will determine the appropriate course of action based on the specific findings. This may include a reshipment of the order or a full refund.

5. Contact Information and Address

All enquiries regarding shipment status or order progress should be directed to our team.

• Customer Support Email: wooden@boardovia.com
• Operational Address: [ Address: Luton Rd, Fancott, Toddington, Dunstable LU5 6HT, UK]